package com.xzq.erp.domain.vo;

import io.swagger.v3.oas.annotations.media.Schema;
import lombok.Data;
import lombok.EqualsAndHashCode;
import lombok.experimental.Accessors;

import java.time.LocalDateTime;

/**
 * 投诉回复VO
 */
@Data
@EqualsAndHashCode(callSuper = false)
@Accessors(chain = true)
@Schema(description = "投诉回复视图对象")
public class ComplaintReplyVO {

    @Schema(description = "主键ID")
    private Long id;

    @Schema(description = "关联的售后服务ID")
    private Long afterSalesId;

    @Schema(description = "投诉人")
    private String customerName;

    @Schema(description = "投诉内容")
    private String complaintContent;

    @Schema(description = "回复内容")
    private String replyContent;

    @Schema(description = "回复时间")
    private LocalDateTime replyTime;

    @Schema(description = "满意度评分:1-5分")
    private Integer satisfactionLevel;

    @Schema(description = "创建时间")
    private LocalDateTime createTime;
} 